Accurate estimates, and if something isn't going the way they expected after you dropped it off, they check in with you before going forward with work. They get things done in a timely fashion, and everyone is friendly. They try to give you as many discounts as they can, too. Is it the cheapest place? Probably not, but this is the type of shop where you can build a trustworthy relationship and know they're looking after your vehicle, not just trying to make money.