Grand Garage
I brought my wife's car to Monday, October 17, 2022. I realize their regular people were not there. Though I was a bit disappointed with the service, I initially understood the situation because I had a good first experience a month earlier. Yet in retrospect, when someone fills in, they need to be trained or experienced enough to step up to the job. I was trying to get my wife—to whom I had told all about Grand’s great customer service—to start taking her car to Grand Garage rather than to the dealer. When she came in the door, the man at the counter did not acknowledge her. So she greeted him. But he did not respond. I understand that in his mind he was busy with what he was doing. But my wife felt disappointed and offended at what she reasonably took as unfriendliness and rudeness. The good thing was that we deeply appreciated that GG shuttles customers all the way to Valley Center. Picking up the car, we anticipated the amazing six-page "GG Comprehensive Multi Point Digital Inspection,” with which I was so impressed when I received my oil change. It was amazing, and I raved about to my wife. We paid for the work. I asked about the inspection report. And nothing. They didn’t seem to have one. The man was with another customer, and showed no interest in dealing with us. And the woman seemed not to know much about it. I asked about it again, insisted on it. Grand’s prices are on the high end, but things like great customer relations and the inspection report make the prices worth it. My wife had been really looking forward to this. But instead the two implied they were busy and couldn’t give it to us at the moment. I said I would wait. The woman said it would be better for us to go, and they could email it to me. Then she gave my wife a carnation. Normally that would be nice. Buy I sensed something wasn’t right, and they were trying to get rid of us. Being dumbfounded, we took the flower and left. Later I felt that the flower was a sop. We paid good money for great customer service and got bad customer service instead, and apparently a flower was supposed to make us feel good. That’s insulting. I should have stayed and insisted on the report. Later I sent an email regarding the above issues, along with another issue relating to my car, which we had also brought in. They never responded. No inspection report. No follow-up call or card as I received the first time I had brought my own car in. No refund on the service not performed. No admission that they messed up. They ghosted me. So much for GG's supposed honesty and great customer service.