5
Grand Garage

There's never a time when I've brought my vehicles there that I haven't felt comfortable that I'll not only know for sure that all has been repaired but I'll know that they haven't 'messed' with the vehicle to bring me back to have something that wasn't wrong needing to be fixed. When they discover something wrong (that perhaps you didn't know) they photograph it for evidentiary proof by sending you a link with the pictures and what exactly is wrong. Ryan, the service writer, explains clearly what the issue may should you have questions. I like that they take sample fluids from various reservoirs (brake, transmission, power steering, etc.) of the vehicle and compare how that particular fluid SHOULD ideally appear when it's healthy or has gone to the dark side. I visit the dealership only for factory recalls, now. (< an earlier post) 10 13 22 My FIXD module gave a code referencing an emission fault in my car when the engine check light came on. I took it in and it turned out to be a transmission problem. Now, if I had taken it to the dealership and was given that reason I might have had a tendency to be a bit suspicious thinking how that would equate into emissions and expecting a whole lot more to pay. Actually, in this case the transmission was the culprit and I felt the difference the moment I hit the street. Way smoother shifting points and I expect to get better mpg. In picking up my car it was explained to me what was wrong and in an understandable way. I like that. This place just does so much more to keep the customer appraised of the condition of his/her vehicle without the pressure of, "YOU BETTER GET THIS FIXED OR ELSE!". They will tell you what's wrong and what to expect should you dismiss getting it repaired. With the number of years I've been with this company, I expect nothing less. The confidence I have in this place just gets confirmed each time I leave it that I went to the right place.

Thank you for leaving us a positive review! We work hard to deliver quality services for our customers and should you have any auto repair needs in the future, just give us a call!

- Grand Garage
5
Grand Garage

greate

5
Grand Garage

Excellent service. Always available to shuttle you home and back to the shop when your car is ready.

Thank you for taking the time to leave us a wonderful review, PHANTOM BOOMER! We take pride in the work we do and strive on going the extra mile for our customers. We appreciate you and your business. Please let us know if there is anything else we can do for you!

- Grand Garage
5
Grand Garage

The service provided was amazing! From Rob keeping me informed of my cars needs and progress, the mechanics that serviced my car and the fast and courteous rides to and from their facilities I will never go back to the dealer for maintenance or repairs again. It's Grand Garage for all my cars!

We appreciate your feedback, Irene. Your experience at our shop means everything to us. Thanks for the 5-stars!

- Grand Garage
3
Grand Garage

5
Grand Garage

Very polite and friendly. Love Janet's customer contests. Fast scheduling and service. Very detailed information and report on my car's status. Thank you so much for being there. The shuttle was a life saver. Very happy customer Sherry

Sherry, your feedback will be shared with Janet and the team. Do not hesitate to contact us again when we can be of further assistance with your vehicle!

- Grand Garage
5
Grand Garage

Needed a battery to be replaced. They had a battery in stock installed it very quickly I got me on the way. Courteous service and a helpful operator, Janet.

5
Grand Garage

I'm sold on these people and I'll tell you why... They found a very dangerous issue that the Ford Dealership was responsible for ,since Ford had been the only people who have serviced my vehicle since 2001. So when you hear "Friends don't let friends go to dealers"...Im a good example of that. Very grateful for their care and you will be too.

5
Grand Garage

Been here before with another vehicle. Will be back again with this one.

Mike, we are so pleased to hear your feedback and that you'll be back to see us! The satisfaction of our customers is of utmost importance to us. Thank you for choosing Grand Garage. We look forward to having you back in the future!

- Grand Garage
5
Grand Garage

Grand Garage provides a truly GRAND experience. These folks treat their customers super well, and make you feel at home from the moment you walk into the front office. They provide FREE shuttle service to and from your home (while you wait for your car to be finished), and also a more detailed vehicle inspection report than any other auto mechanic I've ever seen (including pictures and technician comments). Finally, they don't try to compel you to complete any repairs "just because" - instead, they give you a list of suggested repairs in order of priority/urgency, but allow you to make the final call. I get the feeling that these guys treat their customers' cars, the same way that they'd treat their own. Give them a fair shot if you have the chance!

Thank you for the fantastic review, Benjamin! The satisfaction of our customers is of utmost importance to us. Our goal is to treat our customers like family by providing them with excellent service at competitive prices. Thank you for choosing Grand Garage. We appreciate you as a customer and look forward to seeing you next time!

- Grand Garage
Grand Garage is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Grand Garage (760) 735-5123 if you have any issues in accessing any area of our website.