Escondido Auto Repair

Thank you, Dane! Bruce and Janet take so much pride in keeping communication kind, clear, and transparent every step of the way, so hearing how much you appreciated their updates means the world to our team. Getting your car running smoothly while keeping you in the loop is always our goal here at Grand Garage. We truly appreciate your trust and look forward to taking care of your vehicle at your next visit!

Matthew, thank you for your feedback. We prioritize total transparency with every repair. When your Ford truck arrived, it had severe performance issues in addition to a major coolant leak that would have quickly caused complete engine failure. Our team successfully repaired the authorized coolant leak, but further diagnostics and repairs for the pre-existing engine misfire and faulty oil pressure sensor were declined. Our team made it very clear upon pickup that while the leak was fixed, the vehicle was still not in drivable condition without addressing those additional issues. We stand by our workmanship and scheduled two follow-up appointments to recheck the truck free of charge, both of which were missed. We remain willing to inspect the specific repair we completed, so please feel free to reach out directly if you would like to reschedule.

Dear Wendy, we understand your frustration. It is important to us that our customers feel they can trust us wholeheartedly. We apologize for the discrepancies in the quoted price and for the inconvenience caused during the repair process. Please know that we take customer concerns seriously, and we strive to provide the highest level of service to all our customers. Should you wish to discuss this matter further, please reach out to us directly.

Juan, thank you so much for your glowing review of our shop in Escondido, CA! We're proud to have provided you with excellent service and clear communication throughout your visits. We understand the importance of timely reminders and transportation for our customers. It's great to hear that you had a positive experience with Bruce and that there was no pressure to schedule unnecessary services. We're honored to have served a hometown hero and Medal of Honor recipient as well. Thank you for trusting us with your vehicle maintenance needs, and we look forward to serving you again at Grand Garage in the future!

Arnold, thank you for the wonderful feedback! We're thrilled to have you back at Grand Garage. It's great to know that our commitment to excellence stands out even when compared to other shops. We look forward to continuing to provide you with top-notch car care services in the future!

Dear Victoria, we appreciate your loyalty to Grand Garage! It's fantastic to see that we continually meet your expectations with our reliable service and efficient repairs. Providing an enjoyable experience is crucial to us, so we're thrilled you appreciate our friendly team. Thank you for your kind words, and we can't wait to assist you again!

Arnold & Reggie, thank you for such an amazing review! We are thrilled to be your first choice for car repair and grateful for your loyalty over the years. It means the world to us that you value our honesty, integrity, and thorough explanations. We take pride in providing preventive measures and ensuring your satisfaction with our cost estimates and delivery times. Your safety is our priority, and we're delighted to have you as part of our "family." Thanks for mentioning our partnerships and for appreciating our commitment to finding solutions for all your car needs. The pleasure is all ours! :)

Thank you so much for taking the time to write such a glowing review, Pace! We are thrilled to hear that you have been pleased with your experiences at the Grand Garage. It's wonderful to know that our team has provided you with top-notch service, fair pricing, and detailed explanations. We appreciate your kind words and look forward to serving you again in the future!

Thank you, Sheryl, for your positive feedback! We're thrilled to hear that we could make your old car safe and drivable for more miles. Our team takes pride in providing excellent customer service. If there's anything else we can do for you, please don't hesitate to reach out.

Thank you, Kim! We truly appreciate your support and for choosing Grand Garage for your automotive needs. Providing excellent service and building strong relationships with our customers is always our top priority. We look forward to seeing you again in the future!