Escondido Auto Repair

To keep it short, the regular guy was out, and the customer service was bad in numerous ways. I initially understood the situation because I had a very good first experience a month earlier. Yet when someone fills in, they need to be trained or experienced enough to step up to the job. Sadly, my wife won't go back there, and I suppose I won't either. The dealer was actually cheaper too.

This was absolutely the best auto repair experience, right from the first call that I have ever had! True to their logo, friends don't let friends go to the dealer. I needed rear struts replaced, they beat Nissan by hundreds plus they offered 3yr 36k warranty vs 1yr 12k. I felt welcome from the first call to meeting Rob, I believe is the owner when I dropped off my car. Janet was amazing and very welcoming including her follow up call to thank me for stopping by. These guys get it, they made me feel safe, like they were on my side. Can't say enough, trust me I thought customer service was a thing of the past, this team earned my trust and I will be back. Thank you!

Excellent vehicle maintenance and personal service

There's never a time when I've brought my vehicles there that I haven't felt comfortable that I'll not only know for sure that all has been repaired but I'll know that they haven't 'messed' with the vehicle to bring me back to have something that wasn't wrong needing to be fixed. When they discover something wrong (that perhaps you didn't know) they photograph it for evidentiary proof by sending you a link with the pictures and what exactly is wrong. Ryan, the service writer, explains clearly what the issue may should you have questions. I like that they take sample fluids from various reservoirs (brake, transmission, power steering, etc.) of the vehicle and compare how that particular fluid SHOULD ideally appear when it's healthy or has gone to the dark side. I visit the dealership only for factory recalls, now. (< an earlier post) 10 13 22 My FIXD module gave a code referencing an emission fault in my car when the engine check light came on. I took it in and it turned out to be a transmission problem. Now, if I had taken it to the dealership and was given that reason I might have had a tendency to be a bit suspicious thinking how that would equate into emissions and expecting a whole lot more to pay. Actually, in this case the transmission was the culprit and I felt the difference the moment I hit the street. Way smoother shifting points and I expect to get better mpg. In picking up my car it was explained to me what was wrong and in an understandable way. I like that. This place just does so much more to keep the customer appraised of the condition of his/her vehicle without the pressure of, "YOU BETTER GET THIS FIXED OR ELSE!". They will tell you what's wrong and what to expect should you dismiss getting it repaired. With the number of years I've been with this company, I expect nothing less. The confidence I have in this place just gets confirmed each time I leave it that I went to the right place.

greate

Excellent service. Always available to shuttle you home and back to the shop when your car is ready.

The service provided was amazing! From Rob keeping me informed of my cars needs and progress, the mechanics that serviced my car and the fast and courteous rides to and from their facilities I will never go back to the dealer for maintenance or repairs again. It's Grand Garage for all my cars!

Very polite and friendly. Love Janet's customer contests. Fast scheduling and service. Very detailed information and report on my car's status. Thank you so much for being there. The shuttle was a life saver. Very happy customer Sherry

Needed a battery to be replaced. They had a battery in stock installed it very quickly I got me on the way. Courteous service and a helpful operator, Janet.