Grand Garage sent out a very customer-centered mailer, and I felt safe trying a new auto shop. The service was completed promptly, and there were no attempts to upsell or "find problems" with my car. In fact, they offered a great introductory discount coupon which was quite generous. Not only that, they were kind enough to help me get back and forth from the shop with my two very young sons. When it's time for my next routine service, or if I have any other concern with my car, I will certainly call up Grand Garage again.